Return & Refund Policy

Valmont Pagani

At Valmont Pagani, you have 14 days from the delivery date to request a return or refund.

Return Conditions

To be eligible for a return, items must:

• Be new, unworn, and in their original condition;

• Be returned in the original packaging with all included accessories;

• Be shipped only after receiving approval from our Customer Support team.

Returns sent without prior approval will not be accepted.

How to Request a Return

To request a return, please email support@rivierevalmont.com within 14 days of receiving your order and include:

• Your order number;

• The product(s) you wish to return;

• The reason for the return;

• 2–3 photos of the product (or a video if necessary).

Our team will review your request and, if approved, provide you with the return instructions.

Refunds

Once your returned item has been received and inspected:

• You will receive a confirmation email;

• If approved, your refund will be issued to your original payment method within 14 business days.

Return shipping costs are the responsibility of the customer unless the return is the result of an error on the part of Valmont Pagani.

Non-Returnable Cases

Returns will not be accepted in the following situations:

• An incorrect or incomplete shipping address was provided by the customer;

• Delivery delays caused by external factors such as customs, weather conditions, or shipping carriers;

• Items that have been worn, damaged by the customer, or returned incomplete;

• Return requests submitted more than 14 days after delivery;

• The tracking status shows "Delivered", but the customer claims the order was not received (please contact your local carrier directly);

• Returns sent without order identification;

• Orders placed during promotions, flash sales, or using discount codes.

Exchanges

We only replace items that are defective or damaged upon arrival.

If you receive a defective item, please contact us within 14 days at:

support@rivierevalmont.com

Please include photos or videos clearly showing the issue.

Once your request has been approved, we will send you a replacement at no additional cost.

Return Shipping

All returns must:

• Include a valid tracking number;

• Include your order information inside the package;

• Be shipped to the return address provided after your request has been approved.

Need Help?

Email: support@rivierevalmont.com

Response Time: 24–48 business hours.